RAC repair service broke down over an ‘easy to fix’ problem

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After a weekend break in Cambridge, my vehicle wouldn’t begin (I reside in Derby). Upon Sunday I actually called the RAC at about 3 or more. 30pm. This arrived at seven. 30pm and am was informed the car required a bulk air messfühler. I was confident the car might be fixed in 10am the very next day so I had taken the Mon off function. I called at eleven. 30am to have an update plus was informed someone can have back inside minutes. This particular did not occur. After more calls (and no response) I was lastly told the work had been logged for 7pm–8pm so I can drive house that night time. But with 6pm I used to be told the particular part could hardly be found and am would have to become towed back again at a price of £267. I actually arrived near to midnight.

The next day I had been then knowledgeable that there had been no fault aside from a shut off turbo hose pipe – that could have been quickly fixed. We are furious plus want our money back just for unnecessary dragging, poor support and terrible communication. AT THEY, Ockbrook, Derbyshire

You have a Roadside policy, entitling you to the 10-mile tow line if your automobile can’t end up being fixed in the roadside, which usually at least clarifies the expenses for your hundred mile-plus tow line home. The particular RAC, offering more patrols per associate than some other breakdown services, says: “Our patrol, with advanced analysis equipment, recognized a problem using the air flow meter – not really the turbo line – plus booked the repair the next morning. Regrettably, we were not able to source the particular part simply by this time, plus recognise the communication had not been of our normal high regular. We have apologised, and are getting a full reimbursement for the recuperation of the girl car. ”

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